Our mission at Lyman Products is to establish performance excellence in the products we sell and to be a leader and innovator in our industry. While we have a respected 142-year legacy, we have only been successful through continuous change and innovation. Our company is owned by people that are committed to the Outdoors, to the Shooting Industry and, most of all, to American Manufacturing. Our most important asset is our people. We are an engineering driven company with a diverse, multi-talented workforce. We listen to our employees and seek to improve at every level. We put the customer first and continuously strive to exceed their expectations. Recently we made a major investment in our future acquiring Mark 7 Reloading, a company offering some of the most dynamic and state of the art technology in our industry. We are a large enough company to make an impact in our industry but small enough that each employee’s effort is noticed and can make a difference. For talented and motivated people looking to join a dynamic team for a challenge, and for their work to be meaningful and satisfying we encourage you to contact us to discuss opportunities at Lyman.

Careers Offered:

CNC Manufacturing from Machine Operators to Master Programmers

Mechanical and Manufacturing Engineering

Product Engineering

Design Engineering

Marketing & Media

Sales

Information Technology Skilled and Semi-Skilled Assembly

Shipping and Warehousing

Accounting and Finance

Current Positions being Recruited:

Cell Assembly Technician

Lyman Products - Middletown, CT

Job Title

Cell Assembly Technician

Reports to

Packaging/Assembly Lead

Summary/Objective

Assemble, build, test and package raw materials into finished goods items for sale directly to our customer base.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Read job router and organize cell tables to efficiently and accurately build, assemble and package goods for stock.

· Operate various manual assembly cells or other equipment as the schedule dictates to get product to the shelf on time.

· Correctly log into job orders to report production as the system requires. Simultaneously using the part counters located on the ends of the cell is also a requirement.

· Produce finished goods with zero defects in packaging.

· Keep cell area clean and organized throughout job.

· Assist material handlers unload and move raw materials back tot the original storage location in Plex.

· Follow Inspection processes, frequencies and standards.

· Recognize and react to any packaging or assembly issues during the course of the run.

· Communicate any issues during shift to lead person.

Qualifications

• 1 year previous work experience with mechanical assembly.

· Ability to utilize small hand tools whether manual, electric or pneumatic.

· Good mechanical aptitude.

· High School Diploma or equivalent.

· General computer skills.

· Good interpersonal and communication skills, ability to read English.

Working conditions

This position does require Safety Glasses for personal protective equipment. MUST CHECK AND USE POSTED PPE FOR SPECIFIC TASK – POSTED IN JOB AREA

Position Type/Expected Hours of Work

This is a full time position, Days and hours of work week are Monday through Thursday, 6:00 a.m. to 4:30p.m. Willing to work Over-time as needed

Physical requirements

This position requires the ability to lift up to 50 lbs. This position requires standing for ten (10) hours per day.

Direct reports

No direct reports.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Experience:

• Assembly/Manufacturing: 1 year (Required)

Shifts:

• Morning (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Customer Service Representative

Lyman Products - Middletown, CT

Job title:

Customer Service Representative

Reports to:

Customer Service Manager

Summary/Objective

• Serves as the first point of contact for the customers by providing product and service information. Resolves product and service problems by using excellent, in-depth knowledge of company products and programs. Communicates effectively with team members within the customer service department as well as across all internal departments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Communicate by phone and email to provide professional answers to internal and external customers regarding Lyman Products.
• Attracts potential customers by answering product and service questions via phone or email or tickets while also suggesting information about our other products. Ability to professionally control the phone conversation around client requirements and demands.
• Enter and set up new customers and maintain current customer master information via entry into the PLEX ERP system.
• Enter and process customer orders, make changes to existing orders as well as enter RMA’s (Return Material Authorizations) according to established department policies and procedures.
• Provides timely and accurate information on customer order status.
• Resolves customer problems by clarifying issues, researching and exploring answers and suggesting alternative solutions
• Make additional/outreach follow up calls to customers to resolve issues in a timely manner.
• Provides timely feedback to company management regarding product service failures or customer service concerns.
• Ability to build relationships and promote a positive work environment focused on team development.
• Partners with the Sales Dept to exceed customer’s service expectation.
• Demonstrate positive attitude and ability to work in a team environment.
• Contribute to ongoing improvement process with suggestions and ideas.
• Completes special projects and tasks as directed/assigned by Customer Service Manager.

Qualifications

• Detail oriented with excellent follow-up skills.
• Excellent organizational skills, including the ability to prioritize multiple incoming tasks.
• Team player/ability to work well with all levels of the organization.
• Must be self-motivated and able to work with a minimum supervision.
• Good interpersonal communication skills.
• Proficiency and accuracy with Microsoft Office Products and company ERP System.
• Excellent verbal skills, able to articulate well over the phone.
• Attention to detail and high level of accuracy in order entry and credit card transactions.
• Adaptability to changing events in an office environment.
• Reliable and on time attendance.

Preferred Qualifications

• College degree preferred; Minimum high school diploma/GED or equivalent required
• 3 years in a Customer Service or Call Center capacity or related role
• Proficient in relevant computer applications: Internet, Microsoft products
• The preferred candidate will have a general understanding of firearms and reloading and be able to articulate troubleshooting methods as well as the features and benefits of Lyman Products over the phone in a clear and concise manner.

Working conditions

• Office environment

Position Type/Expected Hours of Work

This is a full-time position, Days and hours of work week are Monday through Friday, 8:00 a.m. to 4:30p.m. Overtime may be requested due to business conditions.

Physical requirements

None

Direct reports

None.

Job Type: Full-time

Experience:

• Microsoft Office: 3 years (Preferred)
• Call center or customer service: 3 years (Preferred)
• Firearms, reloading, or shooting accessories: 3 years (Preferred)

Education:

• High school or equivalent (Preferred)